Online chat customer service is awesome. Here’s an exert from a convo with at&t wireless:
Keyon: Ok, All of our wonderful plans are separate, We have the Unlimited voice plan for $69.99. We also have Unlimited Messaging for $20.00. And we have the DataPro 2GB for Blackberry’s for $25.00.
Princess: that doesn’t sound so wonderful to me
Princess: the voice plan alone is $20 more than what I currently pay
Keyon: Let me tell me why AT&T will be the perfect service provider for you, Only AT&T has Rollover, the ability to keep your unused minutes each month. We offer a vastly superior network as we have the best audio quality in the markets we serve.
Princess: Kenyon, do you realize that rollover minutes are a moot point if I’m looking for a voice plan with unlimited minutes?
Princess: Keyon*
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